The ISO 9000 and ISO 14000 families are among ISO's most widely known
and successful standards ever. ISO 9000 has become an international
reference for quality requirements in business to business dealings,
and ISO 14000 looks set to achieve at least as much, if not more, in
helping organizations to meet their environmental challenges.
ISO 9000 is concerned with "quality management". This means
what the organization does to enhance customer satisfaction by meeting
customer and applicable regulatory requirements and continually to
improve its performance in this regard.